Let Customers Text Your Business

HeyWire lets customers text to your business using standard text messaging. We connect your existing 1-800 and landline office phone numbers to our secure text messaging cloud. Your sales and service teams leverage our easy-to-use apps to text with customers from their mobile devices, office desktops or contact center agent consoles.

HeyWire LiveText™

Text-enable your sales and service contact centers for 2-way customer conversations. Customers can now text TO your business, leveraging the same toll free or business phone numbers you use today.

  • Expands your omnichannel service strategy with popular SMS texting
  • Seamlessly integrates into leading contact center solutions from Salesforce, Avaya and Interactive Intelligence
  • Let customers connect with your business, where ever they are
  • Delights your customers while lowering support costs

HeyWire Business Messenger

Add 2-way texting to the office phone numbers of your sales and service delivery teams. Now they can use their mobile phones or desktop computers to securely text with clients –without exposing their private mobile numbers.

  • Lets customers text to employee office numbers
  • Uses standard SMS so customers need no special apps
  • Separates employee personal and business text messages
  • Synchs business messages across mobile phones and desktops

In the News

loyalty360

So, You’re Delivering a Mobile-First Customer Experience? Think Again.

How many times have you heard a friend or colleague say, “Just text me”? In our increasingly mobile-first world, this has become a common consumermore

loyalty360.org on February 3, 2015
dailyfreepress

New app trend promises technology intervention

As technology promises to connect users to a smaller and smaller world, there is a growing hole in the market for technology that does themore

The Daily Free Press on February 3, 2015

Notable

young-man-texting

Banking on SMS Customer Service

Last month, TD Bank Group, a global financial services firm with more than $1.1 trillion in assets, became an early leader in the…

on March 30, 2015
AppExchange_Program_Partner_rgb

HeyWire LiveText Pilot Program Lets Salesforce Contact Centers Take 2-Way Customer Texting for a Test Flight

Given how much video is streamed on Netflix today, it may seem funny thinking about the company’s promotions back in 2007 about a…

on March 25, 2015
Heywire_webinar
HeyWire Webinar: “2-Way Customer Texting for Your Salesforce Contact Center”
Tues, Feb 24, 2015 2:00 PM – 3:00 PM EST

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