Let Customers Text Your Business

HeyWire lets customers text to your business using standard text messaging. We connect your existing 1-800 and landline office phone numbers to our secure text messaging cloud. Your sales and service teams leverage our easy-to-use apps to text with customers from their mobile devices, office desktops or contact center agent consoles.

HeyWire LiveText™

Text-enable your sales and service contact centers for 2-way customer conversations. Customers can now text TO your business, leveraging the same toll free or business phone numbers you use today.

  • Expands your omnichannel service strategy with popular SMS texting
  • Seamlessly integrates into leading contact center solutions from Salesforce, Avaya and Interactive Intelligence
  • Let customers connect with your business, where ever they are
  • Delights your customers while lowering support costs

HeyWire Business Messenger

Add 2-way texting to the office phone numbers of your sales and service delivery teams. Now they can use their mobile phones or desktop computers to securely text with clients –without exposing their private mobile numbers.

  • Lets customers text to employee office numbers
  • Uses standard SMS so customers need no special apps
  • Separates employee personal and business text messages
  • Synchs business messages across mobile phones and desktops

In the News

CSO

Should you be afraid of text messages?

Are you worried about hackers stealing millions of your customer records? According to one security vendor, you should be more worried about your employees spillingmore

csoonline.com on April 1, 2015
five9

HeyWire LiveText Verified as Compatible with Avaya Contact Center Solutions

HeyWire, a provider of enterprise-grade text messaging services, has successfully completed interoperability testing for its LiveText service with Avaya…

on March 25, 2015

Notable

facebook

Facebook’s “Businesses on Messenger” Announcement – Is It Great for Business?

By Meredith Flynn-Ripley Facebook recently announced it will soon enable businesses to communicate with customers using its “Businesses on Messenger” service. Allowing businesses…

on April 7, 2015
young-man-texting

Banking on SMS Customer Service

Last month, TD Bank Group, a global financial services firm with more than $1.1 trillion in assets, became an early leader in the…

on March 30, 2015
Heywire_webinar
HeyWire Webinar: “2-Way Customer Texting for Your Salesforce Contact Center”
Tues, Feb 24, 2015 2:00 PM – 3:00 PM EST

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